Effective Date: April 22, 2025
At Keystone Themes, we are committed to delivering high-quality WordPress themes and providing excellent service. Please carefully review our refund policy before making a purchase.
✅ Refunds for Products Purchased on KeystoneThemes.com
Refunds may be granted for products purchased directly from our website under the following conditions:
The theme you purchased is not functioning as advertised, and our support team is unable to resolve the issue.
You were charged twice for the same product (duplicate purchase).
You submit a valid refund request within 7 days of the purchase and have not downloaded the theme or received any services.
🚫 No Refunds for Services
Refunds are not applicable for any services we provide, including:
Theme Installation Service
Essential Plugin Setup
Customization or Development Services
Once a service has been initiated or delivered, no refunds will be provided. Please contact our support team before proceeding with any service requests if you encounter any issues.
🌐 Refunds for Products Purchased on Envato (ThemeForest, etc.)
For themes purchased on Envato marketplaces (such as ThemeForest), please be aware that we adhere to Envato’s refund policy. According to Envato’s terms:
Refunds are granted only if the item is faulty or not as described.
Refund requests must be made through Envato’s platform within the Envato refund policy guidelines.
For more information on Envato’s refund policy, please refer to Envato’s Refund Policy.
📝 How to Request a Refund
For purchases made on our website, please contact us via:
Email: hikeystonethemes@gmail.com
WhatsApp: +91 9101546028
Postal Address:
Keystone Themes
Sulengi Pathar, Gohpur – 784168
Biswanath, Assam, India
For purchases made on Envato, please follow the refund process outlined on Envato’s platform.
Refund requests for products purchased on KeystoneThemes.com will be reviewed within 5–7 business days. If approved, refunds will be credited to your original payment method.
🆘 Need Help?
If you have any issues or need assistance, please visit our Help Center at Keystone Themes Help Center where you’ll find helpful articles and support options.
⚠️ Important Notes
Refunds are not applicable for products purchased via third-party platforms (e.g., Envato). Please refer to the refund policy of the respective marketplace.
Continued abuse of our refund policy may result in account restrictions.
